Thorpe Farm Caravan Park Terms and Conditions

​We ask that you adhere to these rules whilst on your Caravan or Camping holiday at Thorpe Farm. This ensures that all site users have the best experience possible.

Please be aware that Thorpe Farm is a working farm and all areas of the farmstead are strictly out of bounds to the public for your own safety.

Occupiers are responsible for their own conduct and the conduct of their children who should be supervised at all times.

We expect everyone to have courtesy, respect and consideration at all times to neighbours and caravan owners. Bad language, unruly and intimidating behaviour will not be tolerated.

Failure to comply with the park rules will lead to eviction from the park. In these circumstances the company shall not be under any liability to the persons involved and shall be discharged from further performance of its obligations. The management reserves the right to refuse admission to any person, caravan or vehicle and the management reserve the right to evict anyone at anytime if their behaviour is deemed to be unacceptable.

Cancellation Policy

If you wish to cancel your booking we do not offer a refund. We are happy for the booking to be taken at a later date subject to 48 hours cancellation notice, up to 12 months from date of original booking or it can be transferred to a third party at the discretion of the park management.

Fire

All caravans must be fitted with a fire extinguisher. In the event of fire:

1. Ensure the caravan is evacuated.

2. Raise the alarm

3. Call the fire Brigade.

4. Alert the park owners

Reception in the Shop

The Farm Shop and Coffee Shop are open 9.00am to 5.00pm Mon to Sat and 10.00am to 5.00pm on Sunday.

Breakfasts are available in the Coffee Shop all day and the shop stocks all of the essentials to make your visit enjoyable, including bread, milk, bacon sausages and eggs. If you want anything specific and can’t find it on the shelves please ask a member of staff who will endeavour to help you out.

Sunday Lunches are available, booking a table is advisable!!

Emergency Telephone Numbers:

Owner – Paul Barkes – 07909 910255

Barnard Castle Surgery Appointments – 01833 690408

Barnard Castle Tourist Information – 01833 690909

Local tourist information is available at the Shop. For more information on the area, please do not hesitate to ask the Site Manager.

Arrival/Departure

Pitches are available from noon on the day of your arrival. You are requested to vacate your pitch by 12 noon on your day of departure. If you wish to extend your stay, please contact the Shop or Park Manager before 10.00 am on your expected departure date. If it is possible to extend your departure time there will be a charge.

Late Arrivals

You may pitch before or by dusk.

If you arrive when the Shop is closed, please call the telephone number located on the Reception door. The site is open between 7.30am and 10.30pm.

Pitches

Please note that due to fire regulations you must pitch at least three, preferably six, metres away from anyone else. You will be asked to repitch if this rule is not adhered to. One windbreak is permitted per pitch, with a maximum of six poles. We have various sizes of pitches available so please ask at reception if a larger pitch is required.

Gazebos are permitted on the tent field at an additional cost.

Caravans

The use of Electric heaters in awnings is strictly forbidden

Insurance

Thorpe Farm Caravan Park accepts no responsibility for loss, damage or theft of any property, including vehicles, caravans, and contents thereof.

Customers must ensure that they have adequate insurance and their property is secured at all times.

Speed Limit

The speed limit on-site is 5mph. As there are often young children playing, we ask you to take special care when driving on-site.

Cars

Only one vehicle is allowed per pitch. Extra cars must be parked in the car park and a fee will be payable. Please remember the 5mph speed limit.

Commercial Vehicles

Commercial Vehicles, Electric and Motor Driven vehicles are not allowed on the park.

Generators

Generators are only allowed on certain areas of the site and only if specified by the management. Where generators are allowed, please abide by the times we allow these to run.

Barbecue

Open fires are not allowed on-site. Barbecues may be lit provided they are raised off the ground and are in a suitable container – no wood burning. Please ensure the smoke and fumes do not annoy other site users.

Dogs

At Thorpe Farm we offer a dog-friendly caravan and camping holiday. However we request that dogs must be kept on a leash at all times whilst on-site. Please be courteous and always clean up after your dog. There is a maximum of two dogs per pitch.

Our dog walking area is superb so please feel free to have a wonder with your dogs, where they are able to run free but please remember to clean up after them!

Wildlife & Vegetation

Please do not feed the animals in and around the site.

Respect of the flora on the park is expected. Please do not allow children to climb, break or otherwise damage the trees and bushes

Noise

Please keep noise at a level which will not disturb other site users, especially between 10.00pm and 9.00am.

Walking & Cycling

Cycling is permitted on site and on the adjoining bridleway.

We have a great selection of walks ranging from 1 mile to 8 miles starting and finishing at Thorpe Farm.

As well as the Heritage wood walk, which is approximately 1 mile long we have an underpass across the side road that takes you under the A66 giving you access to many walking and cycling routes. A map is available from the shop for those who are interested.

Cleanliness

We make every effort to keep the site facilities clean and tidy and ask for your assistance in maintaining this standard by using the refuse and recycling bins and chemical disposal points provided, and by leaving all facilities clean after use.

Rubbish Disposal

All rubbish and waste must be disposed of at the refuse area. Please do not allow your children to play in or around the toilet block or the waste disposal areas.

Visitors

If you are expecting any visitors, please be reminded that they should park and pay at the Shop. All day visitors must make the Site Manager aware of their presence between the hours of 9.00am – 9.00pm

All day visitors are welcome but are chargeable and are the responsibility of the paying customer and must leave the site by 9.00pm (No Exceptions). All visitor cars must be left in the car park.

Play Areas

The use of the play area’s are entirely at the users risk and children under 10 must be supervised by an adult at all times.

Children must leave the play areas at dusk or 10.00pm at the latest

The Pond

Children must be accompanied at all times when near the pond. Paddling and bathing in the pond is dangerous and strictly prohibited.

Terms and Conditions

The Site Manager reserves the right to exclude customers for breach of our terms and conditions.

The management reserves the right to remove any person or property who in its opinion is not suitable to use the Park, or whose behaviour is considered by the management to be detrimental to the interests of other guests.

By booking in at Thorpe Farm Caravan site you will have agreed to comply with our site rules.