Thorpe Farm Caravan Park Privacy Policy

​We ask that you adhere to these rules whilst on your Caravan or Camping holiday at Thorpe Farm. This ensures that all site users have the best experience possible.

Privacy Policy

This privacy policy is for this website www.thorpefarm.co.uk and served by Thorpe Farm and governs the privacy of its users who choose to use it.

The policy sets out the different areas where user privacy is concerned and outlines the obligations & requirements of the users, the website and website owners. Furthermore, the way this website processes, stores and protects user data and information will also be detailed within this policy.

The Website

This website and its owners take a proactive approach to user privacy and ensure the necessary steps are taken to protect the privacy of its users throughout their visiting experience. This website complies to all UK national laws and requirements for user privacy.

Use of Cookies

This website uses cookies to better the users experience while visiting the website. Where applicable this website uses a cookie control system allowing the user on their first visit to the website to allow or disallow the use of cookies on their computer / device. This complies with recent legislation requirements for websites to obtain explicit consent from users before leaving behind or reading files such as cookies on a user’s computer / device.

Cookies are small files saved to the user’s computer’s hard drive that track, save and store information about the user’s interactions and usage of the website. This allows the website, through its server to provide the users with a tailored experience within this website.

Users are advised that if they wish to deny the use and saving of cookies from this website on to their computers hard drive they should take necessary steps within their web browsers security settings to block all cookies from this website and its external serving vendors.

This website uses tracking software to monitor its visitors to better understand how they use it. This software is provided by Google Analytics which uses cookies to track visitor usage. The software will save a cookie to your computer’s hard drive in order to track and monitor your engagement and usage of the website, but will not store, save or collect personal information. You can read Google’s privacy policy here for further information http://www.google.com/privacy.html.

Other cookies may be stored to your computer’s hard drive by external vendors when this website uses referral programs, sponsored links or adverts. Such cookies are used for conversion and referral tracking and typically expire after 30 days, though some may take longer. No personal information is stored, saved or collected.

Contact & Communication

Users contacting this website, and/or its owners do so at their own discretion and provide any such personal details requested at their own risk. Your personal information is kept private and stored securely until a time it is no longer required or has no use, as detailed in the Data Protection Act 1998. Every effort has been made to ensure a safe and secure form to email submission process but advise users using such form to email processes that they do so at their own risk.

This website and its owners use any information submitted to provide you with further information about the products / services they offer or to assist you in answering any questions or queries you may have submitted. This includes using your details to subscribe you to any email newsletter program the website operates but only if this was made clear to you and your express permission was granted when submitting any form to email process. Or whereby you the consumer have previously purchased from or enquired about purchasing from the company a product or service that the email newsletter relates to. This is by no means an entire list of your user rights in regard to receiving email marketing material. Your details are not passed on to any third parties.

Email Newsletter

This website operates an email newsletter program, used to inform subscribers about products and services supplied by this website. Users can subscribe through an online automated process should they wish to do so but do so at their own discretion. Some subscriptions may be manually processed through prior written agreement with the user.

Subscriptions are taken in compliance with UK Spam Laws detailed in the Privacy and Electronic Communications Regulations 2003. All personal details relating to subscriptions are held securely and in accordance with the Data Protection Act 1998. No personal details are passed on to third parties nor shared with companies / people outside of the company that operates this website. Under the Data Protection Act 1998 you may request a copy of personal information held about you by this website’s email newsletter program. If you would like a copy of the information held on you, please write to the business address at the bottom of this policy.

Email marketing campaigns published by this website or its owners may contain tracking facilities within the actual email. Subscriber activity is tracked and stored in a database for future analysis and evaluation. Such tracked activity may include; the opening of emails, forwarding of emails, the clicking of links within the email content, times, dates and frequency of activity [this is by no far a comprehensive list].

This information is used to refine future email campaigns and supply the user with more relevant content based around their activity.

In compliance with UK Spam Laws and the Privacy and Electronic Communications Regulations 2003 subscribers are given the opportunity to un-subscribe at any time through an automated system. This process is detailed at the footer of each email campaign. If an automated un-subscription system is unavailable clear instructions on how to un-subscribe will by detailed instead.

External Links

Although this website only looks to include quality, safe and relevant external links, users are advised adopt a policy of caution before clicking any external web links mentioned throughout this website. (External links are clickable text / banner / image links to other websites.

The owners of this website cannot guarantee or verify the contents of any externally linked website despite their best efforts. Users should therefore note they click on external links at their own risk and this website and its owners cannot be held liable for any damages or implications caused by visiting any external links mentioned.

Adverts and Sponsored Links

This website may contain sponsored links and adverts. These will typically be served through our advertising partners, to whom may have detailed privacy policies relating directly to the adverts they serve.

Clicking on any such adverts will send you to the advertiser’s website through a referral program which may use cookies and will track the number of referrals sent from this website. This may include the use of cookies which may in turn be saved on your computer’s hard drive. Users should therefore note they click on sponsored external links at their own risk and this website and its owners cannot be held liable for any damages or implications caused by visiting any external links mentioned.

Social Media Platforms

Communication, engagement and actions taken through external social media platforms that this website and its owners participate on are custom to the terms and conditions as well as the privacy policies held with each social media platform respectively.

Users are advised to use social media platforms wisely and communicate / engage upon them with due care and caution in regard to their own privacy and personal details. This website nor its owners will ever ask for personal or sensitive information through social media platforms and encourage users wishing to discuss sensitive details to contact them through primary communication channels such as by telephone or email.

This website may use social sharing buttons which help share web content directly from web pages to the social media platform in question. Users are advised before using such social sharing buttons that they do so at their own discretion and note that the social media platform may track and save your request to share a web page respectively through your social media platform account.

Shortened Links in Social Media

This website and its owners through their social media platform accounts may share web links to relevant web pages. By default, some social media platforms shorten lengthy URLs [web addresses] (this is an example: http://bit.ly/).

Users are advised to take caution and good judgement before clicking any shortened URLs published on social media platforms by this website and its owners. Despite the best efforts to ensure only genuine URLs are published many social media platforms are prone to spam and hacking and therefore this website and its owners cannot be held liable for any damages or implications caused by visiting any shortened links.

Please be aware that Thorpe Farm is a working farm and all areas of the farmstead are strictly out of bounds to the public for your own safety.

Occupiers are responsible for their own conduct and the conduct of their children who should be supervised at all times.

We expect everyone to have courtesy, respect and consideration at all times to neighbours and caravan owners. Bad language, unruly and intimidating behaviour will not be tolerated.

Failure to comply with the park rules will lead to eviction from the park. In these circumstances the company shall not be under any liability to the persons involved and shall be discharged from further performance of its obligations. The management reserves the right to refuse admission to any person, caravan or vehicle and the management reserve the right to evict anyone at anytime if their behaviour is deemed to be unacceptable.

Cancellation Policy

If you wish to cancel your booking we do not offer a refund. We are happy for the booking to be taken at a later date subject to 48 hours cancellation notice, up to 12 months from date of original booking or it can be transferred to a third party at the discretion of the park management.

Fire

All caravans must be fitted with a fire extinguisher. In the event of fire:

1. Ensure the caravan is evacuated.

2. Raise the alarm

3. Call the fire Brigade.

4. Alert the park owners

Reception in the Shop

The Farm Shop and Coffee Shop are open 9.00am to 5.00pm Mon to Sat and 10.00am to 5.00pm on Sunday.

Breakfasts are available in the Coffee Shop all day and the shop stocks all of the essentials to make your visit enjoyable, including bread, milk, bacon sausages and eggs. If you want anything specific and can’t find it on the shelves please ask a member of staff who will endeavour to help you out.

Sunday Lunches are available, booking a table is advisable!!

Emergency Telephone Numbers:

Owner – Paul Barkes – 07909 910255

Barnard Castle Surgery Appointments – 01833 690408

Barnard Castle Tourist Information – 01833 690909

Local tourist information is available at the Shop. For more information on the area, please do not hesitate to ask the Site Manager.

Arrival/Departure

Pitches are available from noon on the day of your arrival. You are requested to vacate your pitch by 12 noon on your day of departure. If you wish to extend your stay, please contact the Shop or Park Manager before 10.00 am on your expected departure date. If it is possible to extend your departure time there will be a charge.

Late Arrivals

You may pitch before or by dusk.

If you arrive when the Shop is closed, please call the telephone number located on the Reception door. The site is open between 7.30am and 10.30pm.

Pitches

Please note that due to fire regulations you must pitch at least three, preferably six, metres away from anyone else. You will be asked to repitch if this rule is not adhered to. One windbreak is permitted per pitch, with a maximum of six poles. We have various sizes of pitches available so please ask at reception if a larger pitch is required.

Gazebos are permitted on the tent field at an additional cost.

Caravans

The use of Electric heaters in awnings is strictly forbidden

Insurance

Thorpe Farm Caravan Park accepts no responsibility for loss, damage or theft of any property, including vehicles, caravans, and contents thereof.

Customers must ensure that they have adequate insurance and their property is secured at all times.

Speed Limit

The speed limit on-site is 5mph. As there are often young children playing, we ask you to take special care when driving on-site.

Cars

Only one vehicle is allowed per pitch. Extra cars must be parked in the car park and a fee will be payable. Please remember the 5mph speed limit.

Commercial Vehicles

Commercial Vehicles, Electric and Motor Driven vehicles are not allowed on the park.

Generators

Generators are only allowed on certain areas of the site and only if specified by the management. Where generators are allowed, please abide by the times we allow these to run.

Barbecue

Open fires are not allowed on-site. Barbecues may be lit provided they are raised off the ground and are in a suitable container – no wood burning. Please ensure the smoke and fumes do not annoy other site users.

Dogs

At Thorpe Farm we offer a dog-friendly caravan and camping holiday. However we request that dogs must be kept on a leash at all times whilst on-site. Please be courteous and always clean up after your dog. There is a maximum of two dogs per pitch.

Our dog walking area is superb so please feel free to have a wonder with your dogs, where they are able to run free but please remember to clean up after them!

Wildlife & Vegetation

Please do not feed the animals in and around the site.

Respect of the flora on the park is expected. Please do not allow children to climb, break or otherwise damage the trees and bushes

Noise

Please keep noise at a level which will not disturb other site users, especially between 10.00pm and 9.00am.

Walking & Cycling

Cycling is permitted on site and on the adjoining bridleway.

We have a great selection of walks ranging from 1 mile to 8 miles starting and finishing at Thorpe Farm.

As well as the Heritage wood walk, which is approximately 1 mile long we have an underpass across the side road that takes you under the A66 giving you access to many walking and cycling routes. A map is available from the shop for those who are interested.

Cleanliness

We make every effort to keep the site facilities clean and tidy and ask for your assistance in maintaining this standard by using the refuse and recycling bins and chemical disposal points provided, and by leaving all facilities clean after use.

Rubbish Disposal

All rubbish and waste must be disposed of at the refuse area. Please do not allow your children to play in or around the toilet block or the waste disposal areas.

Visitors

If you are expecting any visitors, please be reminded that they should park and pay at the Shop. All day visitors must make the Site Manager aware of their presence between the hours of 9.00am – 9.00pm

All day visitors are welcome but are chargeable and are the responsibility of the paying customer and must leave the site by 9.00pm (No Exceptions). All visitor cars must be left in the car park.

Play Areas

The use of the play area’s are entirely at the users risk and children under 10 must be supervised by an adult at all times.

Children must leave the play areas at dusk or 10.00pm at the latest

The Pond

Children must be accompanied at all times when near the pond. Paddling and bathing in the pond is dangerous and strictly prohibited.

Terms and Conditions

The Site Manager reserves the right to exclude customers for breach of our terms and conditions.

The management reserves the right to remove any person or property who in its opinion is not suitable to use the Park, or whose behaviour is considered by the management to be detrimental to the interests of other guests.

By booking in at Thorpe Farm Caravan site you will have agreed to comply with our site rules.